Bell Security has launched a new range of four service programme options - Argentum, Aurum, Platinum and Platinum5 - as part of a restructuring of its approach to providing ongoing service support for security systems. Bell claims this represents a radical re-think of the way security systems service is delivered in the UK. The programmes are available to both existing Bell customers and other organizations seeking an alternative to their current service provider.
The programmes are based on a core of Bell-designated, fundamental, deliverable service response elements. Onto these the customer then builds progressively from ranges of 'enhancers', dependent upon specific operational and organizational needs. Dependent variables include, the number and relative priorities of security disciplines involved, the age/condition of legacy systems and budgetary commitment periods. Enhancements can include the provision of materials, labour, access equipment, CAD support, staff training - even forward discount components and system elements renewal - within a programme package.
Andy McQueen, General Manager at Bell Security, said, "This new service programme approach combines one of the most effectively trained and field-experienced workforces with some of today's most advanced service delivery management tools. We believe we now offer the best way to ensure a customer gets optimized performance from a system investment."
