Verint's Impact 360 Workforce Management software wins Padrao Multichannel Quality Relationship Award

The Quality Standard Multichannel Relationship awards are considered a benchmark in the industry

Verint Systems Inc. recently announced that its Impact 360® Workforce Management™ software has been named a winner of the “Padrao Multichannel Quality Relationship Award” by Grupo Padrao. Receiving the honor in September 2013, Verint was recognized in the product of the year for workforce management category.

Now in its third year, the Quality Standard Multichannel Relationship awards are considered a benchmark in the industry, recognizing professionals and businesses focused on driving best practices for building and sustaining customer relationships in Brazil. All nominees were evaluated by E-Consulting, an organization that specialises in studying the science behind customer relationships. Winners were selected based on rigorous evaluation criteria, and honorees were cited as the organizations that best relate to their customers and consumers.

“We’re delighted to receive this prestigious recognition from Grupo Padrao,” comments Diego Gomez, vice president, Latin America and Caribbean, Verint. “This win not only underscores Verint’s commitment to creating innovative solutions for companies in customer service across the region, but also reinforces our leadership in the enterprise workforce optimisation market.”